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Your account details, transaction records and payment activity on ttbet11 are handled with a clear set of rules. This policy covers what data we collect, how it is stored, and the choices you have over your own information — including records tied to Touch 'n Go eWallet, DuitNow and FPX transactions.
When you open an account on ttbet11, we collect the details you submit during registration — your name, contact information and login credentials. When you carry out a deposit or withdrawal through Touch 'n Go eWallet, DuitNow or FPX, a record of that transaction is created and held in your account history. We do not store your payment wallet credentials directly; the connection to your chosen payment rail runs through the payment provider's own interface, and only the outcome — amount, reference number, timestamp — lands in our records. Beyond transaction data, we log your session activity: the device type, browser session identifiers and the pages accessed during each visit. This helps us keep your account secure and lets you pick up a session on a different device without losing your account state. Cookies manage session continuity and remember your login status; you can adjust cookie preferences through your browser settings at any time. Access to your data is restricted to the teams that need it to operate your account or investigate a support request. We do not sell your personal data. Availability of this policy and the rights it describes depends on local law and the region where your account is registered.
Transaction references from Touch 'n Go eWallet deposits and withdrawals are stored in your account history. The wallet credentials themselves stay within the Touch 'n Go system — we hold only the outcome record tied to your account.
DuitNow transfer references are logged against your account the moment a transaction is confirmed. You can review these entries any time through the transaction history section of your account dashboard after login.
FPX online banking sessions generate a reference number that is recorded in your account. We do not retain your bank login details; the FPX session runs on your bank's secure page and returns only the approved payment confirmation.
Device type and session identifiers are held for account security and continuity purposes. This data lets your account recognise a returning device and flag unusual login patterns for review before access is granted.
This policy applies to data collected through ttbet11's website and account system for Malaysia-region accounts. It does not extend to third-party services you reach through links on our site, and it does not govern the data practices of payment providers such as Touch 'n Go eWallet, DuitNow or FPX — those services operate under their own privacy terms. The table below outlines what falls inside and outside the scope of this policy.
Information you submit when opening or updating your account — name, contact details, login credentials — is covered fully by this policy. You can request a review or correction of these details through the account settings page or by contacting support.
Deposit and withdrawal records linked to your account, including payment method references and amounts, are covered by this policy. These records are accessible from your account dashboard and are retained for the period required by our operating obligations.
Your browsing activity within the site — pages visited, game sessions accessed, time on page — is collected for session continuity and security purposes and is covered by this policy. Game results and bet records are part of your account history.
Payment providers, external links and any service you access outside ttbet11's own pages operate under their own privacy policies. We are not responsible for how those services handle your data. Check their policy pages directly for those details.
You have practical choices over the personal data held in your ttbet11 account. The most direct path is your account dashboard, where your profile details, transaction history and session records are visible after login. If something in your profile is incorrect — a contact number, an email address, a registered name — you can update it through the account settings fields shown there, or raise a correction request with our support team. For questions about what specific data we hold, how long it is retained, or how to request its removal, reach our support channel directly. Requests tied to payment records — such as a DuitNow or FPX transaction that does not appear in your history — are handled by the support team with reference to the payment provider's confirmation records. We aim to respond to data requests within the period permitted by applicable law, and availability of specific data rights depends on local regulation in your region.
Log in and open your account dashboard to see your profile details and full transaction history, including all payment method entries. No additional steps are needed to access this view.
Account profile fields — name, contact details, email — can be updated directly in account settings. For details that require identity verification to change, follow the instructions shown on that settings page.
If you want to know what data we hold beyond what is visible in your dashboard, or if you want to request removal of specific records, contact our support team with your account details and the nature of your request.
For payment records that appear incorrect or missing — including Touch 'n Go eWallet, DuitNow or FPX entries — raise a support request with the transaction reference and date. Our team will verify against the payment provider's records and update your history accordingly.
If you have a question about how your data is handled, need a correction made, or want to know more about what records we hold, the contact paths below are open. Include your account reference when you write so our team can locate your records without delay.
Open the chat window from your account dashboard after login. Live chat is the quickest path for account-level data questions and transaction record queries tied to Touch 'n Go eWallet, DuitNow or FPX activity.
Write to our support address with your account details and a clear description of your data request. Email is the right channel for formal requests — data reviews, correction requests, or queries about retention periods.
Many data questions can be resolved without contacting us. Your transaction history, profile details and session records are all visible in your account dashboard after login. Start there before raising a support request.
Our approach to data handling is built around what your account actually needs to function. We hold the data required to operate your account, process transactions and respond to support requests — nothing beyond that scope.
Cookies on ttbet11 manage session continuity and login state. They do not track your activity outside our site. You can adjust cookie settings through your browser at any time, though disabling session cookies may affect how your account behaves between pages.
Account and transaction data is kept for the period our operating obligations require. When a retention period ends, data is removed from active systems. The specific period applicable to your account depends on the region and the type of record involved.
Access to your account data within our systems is restricted by role. Support staff can view records relevant to an open request; broader access is not available to general staff. Login security on your end is managed through the credentials and verification steps shown in your account settings.
If we make material changes to this policy, the updated version is posted here with a revised effective date. Continuing to use your account after an update means you have seen the revised terms. For significant changes, we will also send a notification to the contact details on your account.
These are the questions our support team hears most often about how we handle account data, privacy rights and contact options.
We collect the details you enter during registration — name, contact information and login credentials. Once you start transacting, deposit and withdrawal records tied to your chosen payment method (Touch 'n Go eWallet, DuitNow or FPX) are also logged in your account history.
Yes. Your account dashboard shows your profile details, full transaction history and session records after login. If you need details beyond what is visible there, contact support with your account reference and the type of data you are asking about.
No. Payment sessions run on the payment provider's own secure interface. We receive only the outcome — the transaction reference, amount and timestamp — and that record is what appears in your account history. Your wallet or banking login details never pass through our system.
Retention periods depend on the type of record and the applicable requirements for your region. Transaction records are kept for the period our operating obligations require. When a retention period ends, those records are removed from active systems.
Open account settings after login and update the relevant fields directly. For details that require identity verification to change, the account settings page will show the steps to follow. You can also raise a correction request through live chat or email support.
Reach our support team through live chat in your account dashboard or by email. Include your account reference and a clear description of what you are asking for. We will respond within the timeframe permitted by applicable law for your region.